British Petroleum Hiring : British Petroleum is looking for the position of Senior Customer Experience Consultant. Job Alert for Freshers in India. Any Bachelor degree holder with no prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–
Job Details
Job role | Senior Customer Experience Consultant |
Company | British Petroleum |
Education | Graduate/Masters |
Batch | Any |
Experience | NA |
Location | Pune, Maharashtra, India |
Stipend | Not Disclosed |
Last date to Apply | ASAP |
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About Company (British Petroleum)
Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence
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Job Description (British Petroleum Hiring)
A Customer Service Representative – Onboarding is a critical team member passionate about helping new clients optimally integrate customers across bp products and services. The team would be trained across various products and services that bp has to offer, to enable smooth onboarding experience for all customer types (B2B and B2C).
Key Roles (British Petroleum Hiring)
- Crafting a customer journey map for customer onboarding process across different customers types
- Providing detailed customer onboarding information to the customers
- Serve as main point of contact for the customer during onboarding
- Develop and implement a customer onboarding plan
- Manage customer onboarding progress and address any issues, queries, and enquiries from customers
- Providing customers with details across different products and services (B2B and B2C) and helping them through activities such as raising a compliant, order management, making payments, checking request statuses, etc.
Qualifications (British Petroleum Hiring)
- Bachelor’s degree or equivalent experience
- Proficient in Microsoft Office Suite Applications
- demonstrated ability in a B2B and B2C account management environment
- Proven abilities to handle large volume of service requests daily using SAP, Salesforce or CRM tracking tool.
- Accurate data entry and detail oriented
- Strong problem solving abilities and capacity to independently prioritize and coordinate work to meet customer service request timelines.
- Superb communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
- Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
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