British Petroleum Looking for Senior Customer Experience Consultant

British Petroleum Hiring : British Petroleum is looking for the position of Senior Customer Experience Consultant. Job Alert for Freshers in India. Any Bachelor degree holder with no prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

Job role	Senior Customer Experience Consultant
Company	British Petroleum
Education	Graduate/Masters
Batch	Any
Experience	NA
Location	Pune, Maharashtra, India
Stipend	Not Disclosed
Last date to Apply	ASAP
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About Company (British Petroleum)

Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence

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Job Description (British Petroleum Hiring)

A Customer Service Representative – Onboarding is a critical team member passionate about helping new clients optimally integrate customers across bp products and services. The team would be trained across various products and services that bp has to offer, to enable smooth onboarding experience for all customer types (B2B and B2C).

Key Roles (British Petroleum Hiring)

Crafting a customer journey map for customer onboarding process across different customers types
Providing detailed customer onboarding information to the customers
Serve as main point of contact for the customer during onboarding
Develop and implement a customer onboarding plan
Manage customer onboarding progress and address any issues, queries, and enquiries from customers
Providing customers with details across different products and services (B2B and B2C) and helping them through activities such as raising a compliant, order management, making payments, checking request statuses, etc.

Qualifications (British Petroleum Hiring)

Bachelor’s degree or equivalent experience
Proficient in Microsoft Office Suite Applications
demonstrated ability in a B2B and B2C account management environment
Proven abilities to handle large volume of service requests daily using SAP, Salesforce or CRM tracking tool.
Accurate data entry and detail oriented
Strong problem solving abilities and capacity to independently prioritize and coordinate work to meet customer service request timelines.
Superb communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
Ability to prioritise and take direction from many sources; flexibility and adaptability to change.

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