Sutherland Looking for Professional

Sutherland Hiring : Sutherland is looking for the position of Professional – Quality Analyst. Job Alert for Freshers in India. Any Bachelor degree holder with no prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

Job role	Professional – Quality Analyst
Company	Sutherland
Education	Graduate/Masters
Batch	Any
Experience	1-3 Years
Location	hyderabad
Stipend	Not Discloed
Last date to Apply	ASAP
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About Company (Sutherland)

Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age. Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer.

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Job Description (Sutherland Hiring)

Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing data, analysis and projecting the data .
Audit of cases/Tickets and Summarizing it at different categories.
Driving efficiency in terms reducing backlog of cases, increasing Milestone SLOs (First response, Meaningful updates, Valid client contact, Case/ticket resolutions).
Skill in using various Lean and six sigma tools (DMAIC, Fishbone Analysis, Control Charts, Flow Charts, 5 Whys, etc.) to conduct RCA.
Excellent communication, analytical and convincing skills.
Investigate customer complaints and Provide RCAs.
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in process quality.
Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.
Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes.

Requirements

Must be a Graduate.
Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing data, analysis and projecting the data .
Must have 1-3 years Experience.
Willing to work in Night Shift.

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