Phonepe Hiring : Looking for Customer Experience Specialist

Phonepe Hiring : PhonePe is looking for the position of Customer Experience Specialist, Mutual Funds. Job Alert for Freshers in India. Any Bachelor degree holder with prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

Job role	Customer Experience Specialist, Mutual Funds
Company	Phonepe Pvt. Ltd.
Education	Graduate
Batch	Any
Experience	0-2 Years
Stipend	Not Disclosed
Last date to Apply	ASAP
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About Company (Phonepe Hiring)

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. 

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Job Position (Phonepe Hiring)

1. We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 
2. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
3. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Roles & Responsibility (Phonepe Hiring)

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Education (Phonepe Hiring)

• Graduate.

Other Benefits

• Your lunch is on us!
• 5 day working week (2 rotational week off)

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