NCR Voyix : Hiring for IT Helpdesk Analyst

NCR Voyix Hiring : NCR Voyix. is looking for the position of IT Helpdesk Analyst. Job Alert for Freshers in Mumbai, India. Any Bachelor degree holder with prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

Job role	IT Helpdesk Analyst
Company	NCR Voyix
Education	Any
Batch	Any
Experience	NA
Stipend	Not disclosed
Last date to Apply	ASAP
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About Company (NCR Voyix)

NCR Voyix Corporation, previously known as NCR Corporation and National Cash Register, is an American software, consulting and technology company providing several professional services and electronic products. 

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Roles & Responsibility (NCR Voyix)

1. Level 1 support for PC client issues e.g., desktop/laptop hardware, software, OS, printers, etc.
2. Provide information on IT processes, general how-to queries and known outages.
3. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
4. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
5. Follow-up with Level 2 support teams for timely completion of tasks.
6. Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
7. This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24×7 basis. Team members are required to work in rotational shifts and observe a 5-day working week

Education

• Bachelor degree or equivalent experience

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