Jio Hiring : Jio is looking for the position of Technical Help Desk Specialist. Job Alert for Freshers in Navi Mumbai, India. Any Bachelor degree holder with no prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–
Job Details
| Job role | Technical Help Desk Specialist |
| Company | Jio |
| Education | Bsc/BCA etc. |
| Batch | Any |
| Experience | NA |
| Location | Navi Mumbai |
| Stipend | Not disclosed |
| Last date to Apply | ASAP |
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About Company (Jio Hiring)
Jio is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra. It operates a national LTE network with coverage across all 22 telecom circles. Jio offers 5G, 4G and 4G+ services all over India and 5G service almost All Over India
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Roles & Responsibility (Jio Hiring)
- > Serve as the first point of contact for customers seeking technical assistance over the phone or email
- > Perform remote troubleshooting through diagnostic techniques and pertinent questions
- > Determine the best solution based on the issue and details provided by customers
- > Walk the customer through the problem-solving process
- > Direct unresolved issues to the next level of support personnel
- > Provide accurate information on IT products or services
- > Record events and problems and their resolution in logs
- > Follow-up and update customer status and information
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