inFeedo Hiring for Customer Success Manager

inFeedo Hiring : inFeedo Pvt. ltd. is looking for the position of Customer Success Manager. Work from Home Job Alert for Freshers in India. Any Bachelor degree holder with no prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

About Company (inFeedo)

inFeedo may be growing as it has been reported that a major professional services firm, PwC, is implementing Amber, an AI-based product developed by inFeedo. This adoption by a large and reputable organization indicates a positive reception of inFeedo’s product in the market. The focus on enhancing people experience through tools like Amber suggests that inFeedo is successfully expanding its client base. The use of AI to empathize with employees aligns with current industry trends, which may contribute to the company’s growth in the competitive SaaS-based analytics space.

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Job Description (inFeedo Hiring)

• Customer Success Managers are the voice of our customers at inFeedo. We’re looking for people who have demonstrated excellent customer retention skills with an ability to translate business needs into product specifications within short periods.
• This role is for customers with a subscription window between 0-6 months. Experience in handling such accounts and showcasing ROI to them within the specified time frame will be preferred. Since the window is short, we are looking for individuals who are highly motivated, are confident and have a sense of urgency while dealing with such accounts.
• We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR” and are looking for cross functional experts to join our Onboarding team. “HR/engagement consultant expertise” OR “SaaS product expertise” preferred!

Roles & Responsibility (Dreamwave Hiring)

• Customer Retention: Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI within the short subscription period. Increase renewal rates and reduce churn. Conduct EBRs with Amber champions and decision makers.
• High CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
• Promote Product Adoption: Promote product adoption with key customer stakeholders.
• Implement Success Plans: Work closely with customers to create and execute success plans that align with their business objectives and maximize the value they receive from our product.
• Manage Enhancement Requests: Work closely with product/tech teams to explore the feasibility of technical enhancement requests.
• Expectation Setting: Be able to handle expectations of customers effectively to make sure their experience with us is nothing short of fabulous
• Cross-functional collaboration: this role will require you to work with some of our most strategic growth customers so you must align closely with sales, engineering, product and other teams.

Educations

Bachelor’s degree/University degree or equivalent experience.

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