TurnPoint Hiring : Looking for Position of Technical Specialist

TurnPoint Hiring : TurnPoint is looking for the position of Technical Specialist. Job Alert for Freshers in Bengaluru, India. Any Bachelor degree holder with no prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

About Company (TurnPoint Hiring)

Turnpoint Technologies is a Pvt Ltd Company in LED lighting space. It is a start-up company and recognized by DIPP, Ministry of Commerce and Industry, Government of India. We manufacture complete range of LED luminaries for all indoor and outdoor industrial, institutional and residential applications.

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Job Description (TurnPoint Hiring)

• Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you.
• No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.
• You will function as the face of the TurnPoint Technology Help Desk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating client flags or tech issues as appropriate to managers.
• Monitor own workflow and project tasks. Accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Accountable for escalating key executive and tech issues appropriately to managers.

Roles & Responsibility (TurnPoint Hiring)

• Microsoft Windows 10/11.
• Microsoft 365.
• Microsoft SharePoint.
• Microsoft Teams.
• Printers.
• Technical & Customer Service Responsibilities – 90%:
• Triaging customer requests over email and phone.
• Dispatching tasks to colleagues.
• Scheduling work with customers.
• Consulting with customers to determine the severity and impact of their issues.
• Creating procurement requests per TurnPoint’s procedures.
• Act as liaison between clients and technical staff.

Educations

Bachelor’s degree/University degree or equivalent experience.

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