Apex Group : Hiring for Global IT Service Desk Agent

Apex Group Hiring : Apex Group Pvt. Ltd. is looking for the position of Global IT Service Desk Agent. Job Alert for Freshers in Navi Mumbai, India. Any Bachelor degree holder with prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

Job role	Global IT Service Desk Agent
Company	Apex Group Pvt. Ltd.
Education	Any
Batch	Any
Experience	2 – 3 Years
Stipend	Not disclosed
Last date to Apply	ASAP
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About Company (Apex Group)

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 112 offices worldwide and 12,000+ employees in 45 countries, Apex Group delivers an expansive range of services to asset managers, financial institutions, private clients and family offices.

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Roles & Responsibility (Apex Group)

1. Serve as the single point of contact for end User ICT requests and support issues.
2. Respond to IT requests from all emails, portal, and telephone within the agreed targets.
3. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.
4. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
5. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion.
6. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times.
7. Follow standard operating procedures (SOPs) for incident management.
8. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
9. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
10. Highlight and report all major IT issues and risks to Service Manager in a timely manner.
11. Research, test and implement new systems to improve efficiencies and satisfy user requests.
12. Provide basic PC installations and configuration tasks.
13. Provide on site support when required in Apex offices (may require travel).
14. Other duties in support of the Service Desk, as assigned by the Service Manager, TLs.

Experience And Skills (Apex group)

1. 2-3 years experience in a computer related support, application support, windows and cloud environment or and IT operational environment.
2. A recognised third level qualification in a computer related discipline.
3. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10);
4. Good written and communication skills in English.
5. Experience with documentation and improving SOPs and other process documents.
6. Good customer focus, and excellent time-keeping is a key requirement of the role.

Education

• Bachelor degree or equivalent experience

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