Fresher Hiring : E-Clerx is Hiring for the position of Analyst – Chat Process of Any Batch, Any Graduate. Interested Candidates can apply for this Position of by online using the below links. Eligibility Criteria is Mentioned below :
Table of Contents
Job Details (E-Clerx Hiring)
| Job role | Analyst – Chat Process |
| Company | E-Clerx |
| Education | Graduate |
| Batch | Any |
| Experience | Fresher (Entry Level) |
| Last date to Apply | ASAP |
| Job Location | Pune, Maharashtra |
| Join us On WhatsApp | Click Here |
| Join Us on Telegram | Click Here |
Job Description (E-Clerx Hiring) :
The ideal candidate must possess strong communication skills, with an ability to quickly and efficiently assimilate process knowledge, good team player with analytical skills and high energy levels ready to work in flexible shift timings, developing constructive and cooperative working relationships with others, and maintaining them over time Keeping up-to-date with the process knowledge identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Roles & Responsibilities (E-Clerx Hiring):
- Assisting the regular and routine customer queries regarding Products and services of the client via Chat
- Ensure that appropriate steps were taken to resolve customers’ problems and providing feedback accordingly
- Refer unresolved customer grievances to designated departments for further investigation
- To meet process expectations with high quality standards and adherence to SLA’s
- Professional in conduct/behavior, appearance and communication
- Contributes to team effort by accomplishing related results as needed
Technical and Functional Skills :
- Computer literate with the ability to learn customer service
- Software applications.
- Basic Knowledge of Hardware (modems, Routers and Troubleshooting)
- Good Communication Skills – Verbal & Written(Comprehension)
- Good Customer Handling Skills
- Needs to have the ability to adapt to perpetual changes as per Business requirements.
- Ability to work in teams
- Flexible for 24X7 Shifts
- Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
- Knowledge of excel
- Experience in Troubleshooting related process
- Experience in Chat process
- Experience in cable or telecom industry – Dish TV/Tata Sky/ AT & T
- Ability of analyzing information and evaluating results to choose the best solution and solve problems
- Good documentation Skills
Age Limit
NA
Service Agreement
NA
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