Amazon hiring freshers/experienced candidates with excellent written and verbal communication skills, familiar with Internet Browsing, Windows Operating Systems, Microsoft Outlook and MS Office and having strong customer service skills for the role of Seller Partner Support (SPS) Associate.
Eligibility Criteria
| Job Role | Seller Partner Support (SPS) Associate |
|---|---|
| Education | Any Graduation |
| Branch | All Streams |
| Batch | Any |
| Experience | 0-5 Years |
| Last Date to Apply | ASAP |
| Job Location | Hyderabad/Secuderabad, Telangana, India |
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Job Descriptions
The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Qualification
- Education: Any Graduation
- Language: English
- Experience within a customer service environment preferred. Desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Excellent written and verbal communication in English.
Shifts :-
The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
Weekly Off
Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday.
Service Agreement
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support – Voice / Blended
Employment Type: Full Time, Permanent
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