Avaya Hiring for fresher IT Operations Analyst

Job Alert : Avaya is Hiring for the position of IT Operations Analyst. Job Alert for Freshers in Pune, India. Any Bachelor degree holder with prior work experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details

Job role	IT Operations Analyst
Company	Avaya
Education	Any
Batch	Any
Experience	1 – 3 Years
Stipend	good in industry
Last date to Apply	ASAP
Join us On WhatsApp	Click Here
Join Us on Telegram	Click Here

About Company (Avaya)

Avaya LLC, often shortened to Avaya, is an American multinational technology company headquartered in Morristown, New Jersey, that provides cloud communications and workstream collaboration services. The company’s platform includes unified communications and contact center services.

Also Read : Reliance Industries Looking for Internship for Freshers

Job description

• Continuous tracking and management of all monitoring incidents generated from Various devices, Operating Systems, Applications, WAN/ LAN/ WI FI, Storage/Database, VM ware etc. and proactively work on it to resolve it.
• Drive the creation of knowledge articles (solutions, scripts) for use in proactive resolution of IT issues.
• To meet agreed SLA’s in relation to Incidents assigned to own groups and drive faster resolution through effective coordination with several resolver teams.
• Extensively Coordinate and drive resolution of all major (Priority 1 and 2) outages/incidents.
• Hosting Bridge calls in order to get respective resolver teams on one call to restore the services asap.
• Partner with the service provider by availing them of  data and services to aid in problem resolution.
• Data analysis to determine focus area for 1) gaining knowledge for break/fix solutions, 2) driving monitoring script changes (e.g., false positives), etc…
• Carry out first level diagnostic and troubleshooting related to Windows OS, Applications and Networking.

Education

• Bachelor degree or equivalent experience

Also Read : Physics Wallah Internship Looking for Interns