eClerx Hiring : Hiring for Customer Care Executive

eClerx Hiring : eClerx is Hiring for Freshers Customer Care Executives for the Inbound US Voice Process. Entry Level Job in Mumbai, India. Any High school diploma or Bachelor degree holder can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details (eClerx Hiring)

Job role	Customer Care Executives
Company	eClerx
Education	High school diploma or Bachelor degree
Batch	Any
Experience	Freshers
Last date to Apply	ASAP
Job Location	Mumbai
Join us On WhatsApp	Click Here
Join Us on Telegram	Click Here

Job Description (eClerx Hiring)

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue.

You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Also Read : रेडमी ने लॉन्च किया सबसे सस्ता 5G फोन, कीमत जानकर होंगे हैरान

Key Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.

Also Read : NTT Hiring for fresher database administrator

Requirements

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Also Read : Remote Job : GoodSpace AI is hiring for Web Developer

Experience

Freshers