eClerx Hiring Freshers : Hiring for Analyst

eClerx Hiring : eClerx is Hiring for Freshers for the position of Analyst/Customer Service Analyst. Job Opportunity for Freshers in Mumbai, India. Any Bachelor degree holder with no prior experience can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details (eClerx Hiring)

Job Description (eClerx Hiring)

• Interaction with Techs in field to provide them real time support
• Checking status of services on account in diagnostic tools
• Ensure to take appropriate steps to resolve customer’s problems
• Troubleshooting of technical issues related to customer’s services Tier 1.5 support
• Communicate effectively and close looping with client in case of observations
• Updating status in internal as well as client tools
• Meet process expectations with high quality standards and adherence to SLAs
• Candidate shall adhere to the information security requirements
• Keep a track of all technicians with regards to the jobs assigned to them
• Call up customers in case of any delays or to confirm appointments
• Answer inbound calls from technicians and/or customers
• Provision equipment’s on customers’ accounts once the technician has installed them
• Audit work orders for accuracy and make corrections if required
• Check for signal levels on all equipment and certify jobs as completed 
• Call up technicians to verify their status if they are taking longer on the job

Also Read : IRLY Hiring : Looking for Software Engineer Intern

Skills & Experience

• Must have excellent written and verbal skills
• Excellent ability to learn and articulate technical concepts
• Willing to work in a support environment and provide weekend coverage when
• needed.
• Ability to multitask in a fast-paced environment

Also Read : Servosys Solutions Hiring for Junior Software Engineer

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