Fresher Hiring : Newfold Hiring for Web Solutions Specialist

Newfold Digital Hiring : Newfold Digital is Hiring for Freshers Web Solutions Specialist. Entry Level Job in Mumbai, India. Any Bachelor/ Master’s degree holder can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :–

Job Details (Newfold Hiring)

Role Description (Newfold Hiring)

• Troubleshooting technical issues associated with the use of products and services offered to our customers  
• Following up with clients to ensure the problem is resolved.  
• Handle internal and external escalations via emails/calls
• Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.  
• Testing & analysis of all our active and upcoming products and services  
• Reporting bugs/issues with the products and services and lend a helping hand in the solution  
• Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability  
• The business model has a need for you to work in a 24*7 setup in rotational shifts.  

Also Read : Google Hiring for Software Engineer, Front End, Google Cloud

Eligibility Criteria

• Graduates preferred – Candidates should have a Bachelor’s Degree in Engineering, Computer Science or related field
• Willingness to contribute to and deliver outcomes towards meaningful and challenging goals  
• Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience  
• Strong ability to probe and correctly identify customer needs/concerns  
• Strong customer interaction skills to work in a variety of customer situations. 
• Outstanding written and verbal communication skills.  
• Good working knowledge of computers and the Internet; strong ability to develop new skills.  
• Avid Internet User, with strong inclination towards technology.  
• Highly motivated and energetic team player, with excellent interpersonal skills  

Also Read : MTL Hiring : Hiring for Fresher IT Trainee

Tech Knowledge Required

• Networking and DNS (Domain Name System) basics  
• Domain names & Web hosting servers 
• Basic knowledge of Hardware & Linux/Windows Operating Systems.  
• cPanel/Plesk 
• Basic knowledge of Web and Email servers.  
• Configuration and troubleshooting mail clients using IMAP/POP/SMTP.  
• Web-based CMS (Content Management System) applications like WordPress etc. 

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Experience