Freshers Hiring : Trainee Engineer-Technical Support (Hybrid)

Freshers Hiring : Cometchat Looking for Freshers Trainee Engineer-Technical Support (Hybrid), Entry Level Job in Mumbai, India. Any Bachelor/ Master’s degree holder can apply for this position. Interested Candidates can apply for this Position by online using the below links. Eligibility Criteria is Mentioned below :

Job Details (Freshers Hiring)

Job Description (Cometchat)

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding the Product & Technology
• Learn the codebase – how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email – including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Work on minor bug fixes

Also Read : Free Google Course : अभी कर ले यह फ्री कोर्स, लाखों होगी कमाई

Eligibility criteria / Skill Sets :

• Understanding of OOP concepts
• Good analytical skills and problem-solving skills
• Ability to write code for the given problem
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.
• Excellent written and verbal communication to a level where communication with customer is clear via any support offered
• Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.
• Ability to write out technical concepts in a simple way for customers with low technological understanding

Also Read : Front End Development : A Comprehensive Roadmap for Success

Interview Process (Cometchat)